Privacy policy

I store your name, telephone number and e-mail address and other personal information that you provide to me. I will also write notes of sessions.

I keep notes of our psychotherapy sessions. These are stored in a locked cupboard and destroyed seven years after your psychotherapy sessions end unless agreed otherwise. If you have come to me for supervision then I will store up to seven years of notes at any one time. Any information stored online will be kept securely on a password protected computer. Your contact and appointment details will be kept for seven after your counselling or supervision sessions end and then destroyed unless agreed otherwise.

Any e-mails, texts, Whatsapp messages or other communications will be deleted at any time but not later than one month after receipt unless they form part of your notes or are needed for income tax purposes in which case they will be kept for seven years as above.

Your telephone number will be stored on my mobile phone. If I change telephones then your details will be deleted on the old phone. If any reports are provided on your behalf then these will be stored for seven years, password protected. I store a note of your appointments in my diary. This is kept for up to seven years.

At the end of these periods respectively I will confidentially shred all paper copies and I will use a specialist software programme to delete any data stored online. If I die or am incapacitated then you will be informed and your notes will be confidentially shredded in three months.

I will use your contact details to engage in my work with you according to my contract with you including contacting you about appointments, keeping records such as appointments, running and maintaining my business. I also keep notes of psychotherapy and supervision sessions in order to support me in offering you psychotherapy or supervision.

I will not use contact information or your session notes for any other purpose other than in this notice and my contract. If for any reason I am asked to provide a report of the sessions – eg. at your request – then this will be sent to you, password protected, for your approval before it is provided to the person requesting it.

You have the right to ask to see any information that I hold about you. Unless prevented from doing so by legal reasons, I will provide this information to you within a month of your request. I am happy to look at this in a session.

You also have the right to ask me to change any information that I hold that is incorrect and to ask me to delete any information that I hold about you. I will do this except for any information I need to hold for legal purposes such as my business tax purposes.

If you wish to complain about how I hold your data in any way then in the first instance please contact me, Judith O’Hagan, who is the data controller, at 35 Millers Gardens, Wells, Somerset BA5 2TW. If you have any further concerns which are not addressed then you should contact Information Commissioner’s Office at https://ico.org.uk/concerns/handling/ or call 0303 123 1113

I will report any data breach to the Information Commissioner, to UKCP and to yourself within 72 hours if it becomes apparent that any data is stolen. My data protection registration reference is A8384818.

If you wish to contact me with questions, concerns, complaints or request for your information then please contact:

Judith O’Hagan
35 Millers Gardens, Wells, Somerset BA5 2TW
E-mail via Contact me or telephone 07711 378292